Extra Services: What Makes Casai Different?

Casai is more than just a place to stay in Mexico City. It’s a home away from home where our dedicated team of customer experience experts are here to make your stay as memorable and smooth as possible. Each of our apartments are beautifully and individually designed with cultural sustainability and modern technology at the forefront. 


You can enjoy the comforts of 5-star accommodation while staying in the trendiest neighborhoods of Mexico City, whilst also being taken care of by our contactless concierge. This essential service is available 24 hours a day, seven days a week for any request or question you may have. We go above and beyond for our guests and offer local perks and on-demand services that you would perhaps not find in Airbnbs or hotels.


In this post we discuss the extra services that are available through our personalized digital concierge and other benefits of staying with Casai.

On-demand services:

Casai deep clean every apartment before you arrive. On-demand services available.

Additional cleaning:

You can request this with our concierge for an extra fee as many times as you need. This additional cleaning service includes: changing linens; cleaning the entire apartment, including bathrooms; and taking out the trash. It usually takes around one hour. 


Laundry service:

We also provide a laundry service if you require it. Our team ensures that they will take care of your delicate fabrics and return every piece looking better than it ever has.

Paquimé Modern Condo, Casai, Mexico City

Additional items: 

If you need some extra items, feel free to let our concierge know and we will do everything we can to provide them. Our team can deliver any item between 10 am and 4pm and we recommend advising them 24 hours in advance to check availability. Items that you can request include:

  • Travel plug adapter
  • Safety box
  • Heater
  • Cradle
  • Air mattress
  • Multiplug
  • Hangers
  • Blender
  • Toaster oven
  • Blanket
  • Washing Machine
  • Desk 

Early-check in / Late-check out services:

If you have an early or late departure, we will be ready to adjust to your schedule. You can request an early-check in or late-check out with just 24 hour notice. We can then check our availability and arrange it for you.

Chichen Itza Stylish Suite, Casai, Mexico City. On-demand services like laundry machine.

Extra furniture & appliances:

For those who are staying at a Casai apartment long-term, do let us know if you would like to rent some extra furniture and appliances. For instance: washing and drying machine, dishwasher or office furniture. Depending on availability and compatibility with the unit, we will do our best to provide it. 


Pet friendly services:

At Casai, we have certain apartments that are deemed as “pet-friendly”. You only need to pay a one-time fee for up to two of your furry friends. That means no matter how long you stay, you only have to pay once. All you need to do is request a “pet-friendly” stay when you make your reservation and we will send you a written confirmation. Make your Casai feel like home with your beloved dog or cat.


Complementary cleaning: 

Guests who book a 14-day or long stay with Casai have access to booking a complementary cleaning service. This service should be organised from the beginning of each stay via our concierge team. This service is performed once a week (Monday to Friday) between 10am and 4pm. Linens will be washed and changed, as well as cleaning of the entire apartment and taking out the trash.

Pet Friendly Casai

Extra linens:

You can request the change of sheets and towels as many times as you desire. All you need to do is arrange it with your concierge and on the day of the scheduled service, place your linens and towels in a laundry bag provided by the front door of your apartment and our team can safely take this away to be cleaned and exchanged with new ones. 


Wellness Kit:

You shouldn’t have to sacrifice your wellness routine while you travel. That’s exactly why Casai now offers guests access to a wellness kit. This is designed to bring the comforts of your daily routine into your own Casai vacation rental. Each Casai Wellness Kit includes a yoga mat, water bottle, aromatherapy spray, all packaged in a tote bag. Get in touch with our 24/7 concierge team to reserve one.


Extra benefits: 

Guests who book with Casai also have access to numerous extra benefits, which are there to help facilitate your stay in Mexico City. Benefits include: upto 50% off car rentals with Hertz; 10% off in-house spa and beauty service; exclusive monthly prices for Síclo+ exercise classes; and we can arrange a Covid-19 PCR test from the comfort of your home.

casai wellness kits for routine biulding in mexico city
Extra services: Casai Wellness Kits in Mexico City

 “The name Casai comes from ‘casa inteligente’ and that’s what our tech aims to do.”

Andrés Páez Martínez, CTO at Casai

The beauty of booking your stay with Casai is that you have first-hand experience of how we are reinventing the future of hospitality. At Casai, we have explored common travel pain points and discovered solutions to these through technology. Butler is a smart home hub that talks to all the other devices installed in each of our apartments. You simply need to download the Casai app and from there you can manage your in-house technology, such as Google ChromeCast and smart TV; contact our 24/7 concierge for any requests; and read our neighborhood guides. 


Casai ensures that all guests travel safely. We currently have over 200 apartments in Mexico City, each equipped with smart lock keyless entry, self-check-in and a dedicated team available 24/7. Whether you’re going on vacation or making a long-term move, our concierge team will take care of you.

Ready to book your long-term stay in Mexico City? Browse our available units.

Canales Designer Suite, Santa Fe, Mexico City
Canales Designer Suite, Santa Fe, Mexico City
Cardenas Central Condo, Santa Fe, Mexico City
Cardenas Central Condo, Santa Fe, Mexico City
Graciela Luxury Suite, Santa Fe, Mexico City
Azpeitia Luxury Suite, Santa Fe, Mexico City