Casai's Contactless Concierge: The Future of Personalized Service

The tourism and travel industries are focused on all things safe and clean in the wake of COVID-19. The destination, purpose of the trip, and duration may vary, but seeking sanitized, social-distant accommodations with individualized service remains the top priority. 

Casai sees this demand in Mexico City, and we are ready to bring an extra level of service and safety to our guests. From our self check-in to our apartment seals, we have safety at the forefront of our business. In the following post, learn a bit more about Casai’s personalized approach to service and the guest experience. 


Casai is a vacation rental platform with a twist: our 24/7 contactless concierge service. This essential service is available 24 hours a day, 7 days a week for every request, question, or concern. The contactless concierge is remote, so you can feel supported without feeling unsafe. Guests can use the chat feature on their Casai app, or reach us on by text or phone call via WhatsApp. 

Here are some ways to get the most from our contactless concierge. 

bleisure at casai in mexico city travel trends 2021

Treat our contactless concierge like your personal local expert. 

  • Where can I get a COVID-19 test?
  • What are the best restaurants for delivery?
  • Where can I get a haircut?
  • What’s the best way to get to Coyoacán?
  • When are restaurants open until?
Travelling to Mexico this summer - Mexico City is in Green Traffic Light

Ask our contactless concierge for front-desk and booking assistance. 

  • Is it possible to extend my stay by a week? 
  • Can I have some fresh towels?
  • Could we do late check-out? 
  • Where can I rent a Casai bike?
  • What time is check-in? 

Seek tech support from our contactless concierge.

  • How do I use keyless entry? 
  • Can you help me use Chromecast?
  • How can I use the lights feature from my Casai app?
  • What is the best way to pair my phone to the smart speaker? 
  • I lost my WiFi password. Could you resend it to me? 
the casai butler smart home tech hub

No matter what, we’ve got your back. Consider us your local guide, concierge, an IT support all-in-one! 

Our contactless concierge means guests don’t have to sacrifice personalized service for their safety. Our phone and chat features are remote for the health and privacy of all our guests. Casai is truly not your average vacation rental; we bring an extra level of service and safety. 

Travel safely with Casai. We currently offer over 200 private apartments equipped with smart lock keyless entry, self-check-in and all the luxuries of 24/7 service. Whether you’re going on vacation or making a long-term move, our concierge team has you covered.